Legal
Data Deletion
How we handle your data when you disconnect from Feona
Instagram and Facebook
An ordinary disconnect in Feona stops future Instagram or Facebook syncing and removes Feona's stored access credential. Existing posts, messages, analytics, automations, and Creative Profile history are retained so disconnecting does not erase your work. Removing Feona through Meta's settings also stops future access.
Gmail and Google Data
In Feona, open Settings → Connections. An ordinary Gmail disconnect stops future scanning and sending while keeping historical business records. To remove retained Google-derived data, choose Delete Google data beside the Gmail account and confirm the permanent action.
This action:
- attempts to revoke the Google OAuth grant when it remains active;
- deletes stored access and refresh tokens and Gmail watch state;
- deletes retained scanned message bodies, metadata, and classifications;
- deletes Feona deals created from that inbox; and
- pauses sending sequences tied to the deleted connection.
You can separately review or revoke Feona in your Google Account permissions.
YouTube Data
Disconnect YouTube from Settings → Connections to stop future channel and analytics access. To delete retained YouTube connection and analytics data, or if you can no longer sign in to Feona, email privacy@feona.aifrom the address on your Feona account with the subject "Google Data Deletion Request."
Permanently delete retained Meta data
To permanently delete the retained account history, email privacy@feona.ai from the address on your Feona account with the subject "Meta Data Deletion Request." This is separate from ordinary disconnect so stopping access never silently erases your history.
Request Full Data Deletion
If you would like to request a complete deletion of all your data from Feona, including your user account, conversations, memories, and any other stored information, please email us at privacy@feona.ai with the subject line "Data Deletion Request." We will process your request and confirm deletion within 30 days.
Check Deletion Status
If you initiated a data deletion request through Facebook or Instagram and received a confirmation code, your social account data has already been removed from our systems. The deletion is processed immediately when Meta sends us the request.
If you have questions about the status of your deletion or need further assistance, contact us at privacy@feona.ai with your confirmation code and we will verify the deletion.